Mountain Valley Spring Water is actively monitoring the COVID-19 (the coronavirus) outbreak to ensure the safety and well-being of our employees and customers. To date, we have not encountered any disruption to manufacturing or distribution operations as a result of this outbreak.
IMPORTANT: The World Health Organization has stressed that COVID-19 has not been detected in public drinking water supplies and the risk is low due to the virus having a fragile outer membrane.
To ensure that our employees are equipped to produce and deliver safe, high-quality drinking water and services, we follow stringent food quality and safety standards across our facilities and service routes every day – including rigorous hygiene practices such as handwashing protocols, glove requirements with product contact surfaces, and illness protocol. These are fundamental food safety requirements for the food and beverage industry as regulated by the federal Food and Drug Administration (FDA).
To learn more about the Coronavirus, please go to https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public.
Frequently Asked Questions
What is the company doing to ensure the employees and products are safe? Is your bottling facility and source safe?
Quality and Safety Protocols
To ensure that our employees are equipped to produce and deliver safe, high-quality water and services, we follow stringent food quality and safety standards across our facilities every day – including rigorous hygiene practices such as hand washing protocols, glove requirements with product contact surfaces, and illness protocol. These are fundamental food safety requirements for the food and beverage industry as regulated by the federal Food and Drug Administration (FDA). Additionally, we are diligently monitoring and following guidance from the World Health Organization, the Centers for Disease Control and Prevention (CDC) and local and regional health agencies.
Facility and Employee Sanitation and Hygiene
We are reinforcing existing employee and facility sanitation practices and have mandated additional preventative measures:
- We are reinforcing frequent and thorough hand washing and respiratory etiquette. As part of this effort, we have purchased extra cleaning supplies, including sanitizer, to have on-hand at all facilities.
Leaders should start every meeting with a message reinforcing the importance of frequent and effective hand washing and sanitizing techniques along with awareness of more frequent sanitation of common touch surfaces.
- We have implemented increased sanitation of hard work surfaces across all facilities, delivery trucks, forklifts and employee common areas – including the use of sanitizer wipes for common touchpoints such as time clocks, door handles, light switches, countertops, radios, lunchrooms, restrooms, vending machines, cooler handles and more – all in accordance with current, required documented training.
- We are adding “illness and hand washing” signage on facility visitor entrance, shipping/receiving entrance and production facility doors to advise employees, visitors or vendors who a) are feeling ill, b) have been in contact with anyone exhibiting symptoms, or c) have traveled in areas outside of the country affected by the Coronavirus to not enter the facility as a precautionary measure.
Good Manufacturing Practices (GMPs)
We maintain a stringent GMP program across all bottling plants and equipment service departments that requires employee hygiene, sanitation and safety. This includes wearing non-latex gloves for job functions that involve product or cooler contact surfaces, with documented training already required.
Employees, visitors and vendors who exhibit symptoms or are ill are not permitted to be in the workplace and must avoid contact with other employees, equipment, or product surfaces.
What about your water? Is it protected?
The World Health Organization has stated that COVID-19 has not been detected in public drinking water supplies and the risk is low due to the virus having a fragile outer membrane.
Do you have a travel ban in place like some other companies?
We are restricting all international and domestic travel in order to reduce risk as we continue to monitor the impact of the virus across North America.
Several States and Counties have issued shelter-from-home or non-essential travel bans. Our service routes are not affected since we provide an essential product for basic human needs and services for drinking water.
How do I contact Mountain Valley Spring Water if I have additional questions?
For any additional questions or inquiries related to our COVID-19 response please submit your inquiry through our contact page.